Refund policy

All Sales Are Final

All Slop Clothing products are produced specifically for each customer through a print-on-demand fulfillment process.

For this reason, all sales are final. Slop Clothing does not accept ordinary returns and does not provide refunds, exchanges, store credit, or replacements for:

Change of mind or buyer’s remorse;
Ordering the wrong size, color, style, or quantity;
Failure to review the applicable size chart;
A product not fitting as expected;
Accidental orders;
Duplicate orders placed by the customer;
Personal preference regarding fabric, fit, appearance, or design;
Minor differences between on-screen colors and the physical product;
Minor variations resulting from the printing or manufacturing process;
Shipping delays that do not constitute a confirmed lost shipment;
Incorrect or incomplete addresses supplied by the customer;
Refused or unclaimed packages; or
Products damaged after delivery through use, washing, alteration, misuse, or improper care.

Customers must carefully review all order details and sizing information before completing checkout.

Limited Exceptions for Fulfillment Errors

Although ordinary returns and refunds are not accepted, Slop Clothing will review claims involving:

A materially damaged product;
A confirmed manufacturing defect;
A materially incorrect or misprinted product;
Receipt of the wrong product or size compared with the order confirmation; or
A package confirmed as lost in transit under our Shipping Policy.

A customer experiencing one of these issues must contact sloppy.service@gmail.com within 14 calendar days of delivery.

The request must include:

The customer’s full name;
Order number;
A description of the issue;
Clear photographs showing the complete product and the defect or error;
A photograph of the shipping label when requested; and
Any additional information reasonably required to investigate the claim.

Claims submitted without sufficient photographic evidence may be denied.

Normal wear, slight printing variations, differences caused by screen settings, or characteristics inherent to the chosen garment or printing method are not considered defects.

Resolution of Approved Claims

After reviewing the evidence and confirming an eligible fulfillment error, Slop Clothing may, at its discretion:

Send a replacement product;
Refund the price paid for the affected product; or
Provide another remedy required by applicable law.

Customers generally will not be required to return damaged or defective made-to-order products unless Slop Clothing provides written instructions stating otherwise.

Submitting a claim does not guarantee approval. Claims involving suspected misuse, altered products, insufficient evidence, customer-caused damage, or circumstances outside the eligibility requirements may be rejected.

Refund Processing

Approved refunds will be issued to the original payment method whenever reasonably possible.

The time required for an approved refund to appear depends on the customer’s bank, card issuer, payment processor, and payment method. Original shipping charges will be refunded only when the full order is confirmed lost, materially defective, or incorrectly fulfilled, or when otherwise required by law.

Order Cancellations

Orders may enter production shortly after checkout. Once an order has entered production, it cannot be cancelled, changed, returned, or refunded.

Slop Clothing may cancel and refund an order if the selected product becomes unavailable, cannot be produced, contains prohibited content, presents a suspected fraud risk, or cannot be shipped to the supplied destination.

Chargebacks and Payment Disputes

Customers are expected to contact Slop Clothing at sloppy.service@gmail.com and allow us a reasonable opportunity to investigate and resolve a legitimate order issue before initiating a payment dispute or chargeback.

Initiating a chargeback does not create an additional right to a refund and does not override this Return and Refund Policy.

Slop Clothing reserves the right to contest unsupported, abusive, duplicate, or fraudulent payment disputes by providing the payment processor or financial institution with relevant evidence, which may include:

The order confirmation;
Checkout and policy acceptance records;
Customer communications;
Fulfillment records;
Tracking information;
Delivery confirmation; and
Photographic or other evidence related to the order.

Customers who initiate fraudulent or abusive disputes may be prohibited from making future purchases, to the extent permitted by law.

Nothing in this section limits any non-waivable rights available to a customer under applicable law or valid card-network rules.

Marketplace and Legal Requirements

If a purchase is made through a third-party marketplace, payment platform, or sales channel, that platform’s mandatory return, refund, or dispute rules may apply and may take precedence over this policy.

Nothing in this policy excludes, restricts, or modifies any consumer right that cannot legally be excluded under the laws applicable to the transaction.